Privacy Policy for Madhuvan Herbals
Madhuvan Herbals (“we”, “us”, “our”) values your privacy and is dedicated to safeguarding your personal information. This Privacy Policy (“Policy”) outlines our practices regarding the collection, use, disclosure, and transfer of Personal Information (as defined below) through our website https://madhuvanherbals.store and any associated mobile applications (collectively referred to as the “Platforms”). This Policy applies to individuals who interact with our Platforms, provide information through them, or whose information we gather in relation to the sale of our products (“Products”). These individuals are collectively referred to as “Customers”, “you”, or “your”.
At Madhuvan Herbals , we prioritize protecting the privacy of our users and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website or services, in compliance with the Digital Personal Data Protection Act, 2023 and other applicable laws in India.
We Understand your Privacy, And try our best not to share your data unnecessarily.
By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1 Personal Data You Provide Directly
- Account Information: Name, email address, billing address, shipping address, phone number.
- Payment Information: Details such as payment card numbers, UPI IDs, billing details, and transaction history (stored by third-party processors and not by us directly).
- Contact Information: When you contact us through email or phone, we collect the information you provide.
- Profile Information: Your preferences, interests, product history, and wishlists.
1.2 Information Collected Automatically
- Device and Technical Data: IP address, browser type, device identifiers, operating system, and usage data.
- Usage Data: Interaction with our website, including pages visited, clicks, and time spent on specific pages.
- Cookies and Similar Technologies: We use cookies to enhance your experience, store your preferences, and analyze traffic.
1.3 Information from Third Parties
- Social Media: Information from social media accounts if you choose to connect them to our services.
- Advertising Partners: Data from interactions with our advertisements across platforms (e.g., Google Ads, Facebook).
- Analytics Providers: Information on website traffic, user behavior, and demographics to improve our services.
2. Purpose of Data Collection
We collect and process your personal information for the following purposes:
2.1 Core Business Operations
- Order Processing and Fulfillment: To process orders, deliver products, manage returns, and offer customer support.
- User Account Management: To create and manage your user account.
- Payment Processing: To securely process payments through trusted third-party processors.
2.2 Customization and Marketing
- Personalization: To tailor content and product recommendations to your preferences.
- Targeted Advertising: To deliver personalized ads via third-party ad networks.
- Email Marketing: To send you updates, newsletters, offers, and promotions, with your consent.
2.3 Analytics and Service Improvement
- Performance Tracking: To monitor website usage, understand customer behavior, and improve user experience.
- Feedback Analysis: To gather feedback through surveys or interactions to better our services.
2.4 Compliance and Legal Requirements
- Legal Obligations: To comply with applicable laws, court orders, and government regulations.
- Security: To protect against fraud and unauthorized access.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your use of our website. This helps us:
- Store Preferences: Remember your preferences and items in your shopping cart.
- Enhance Security: Protect our systems and detect malicious activities.
- Analyze User Behavior: Understand how users interact with our website and improve features.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the site.
4. Data Sharing and Disclosure
We do not sell or share your personal data with third parties except in the following cases:
4.1 Service Providers
We work with trusted third-party partners to help us run our business, including:
- Payment Processors: To handle payments securely.
- Shipping Providers: To deliver products.
- Marketing Partners: To manage advertising and email campaigns.
- Analytics Services: To monitor and analyze website usage.
4.2 Legal and Regulatory Compliance
We may disclose your data if required by law, such as responding to government requests, court orders, or legal processes.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, subject to the same privacy protections.
5. Cross-Border Data Transfers
Your personal data may be transferred outside India for processing and storage in countries that provide adequate data protection standards. If such transfers are necessary, we will ensure that appropriate safeguards are in place, as required by Indian law. We comply with all government guidelines for cross-border data transfers.
6. Retention and Deletion of Data
We retain your personal data only as long as necessary for the purposes for which it was collected or to comply with legal obligations. Specifically:
- Transaction Data: Retained for 7 years for compliance with financial and tax laws.
- Inactive Accounts: Data may be deleted or anonymized after 2 years of inactivity unless retention is required by law.
You may request the deletion of your data at any time. However, we may retain certain information for compliance with legal obligations or dispute resolution.
7. Security Measures
We take reasonable steps to secure your personal data using encryption, access controls, and security protocols. Some of the measures we take include:
- Encryption: Secure data transmission via SSL.
- Access Control: Limiting access to personal data to authorized personnel.
- Data Minimization: Collecting only the information necessary for specific purposes.
However, no security system is completely foolproof, and we cannot guarantee the absolute security of your information.
8. Age Restrictions for Financial Transactions
Madhuvan Herbals is intended for individuals aged 18 years and above when conducting any financial transactions. We do not knowingly process purchases from minors. If we become aware that a transaction has been made by someone under 18, we will cancel the transaction and issue a refund.
9. User Rights Under Indian Law
Under the Digital Personal Data Protection Act, 2023, users in India have specific rights regarding their personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You may request the deletion of your personal data, subject to legal exceptions.
- Right to Withdraw Consent: You can withdraw consent for data processing at any time. After withdrawing consent, we will no longer process your data unless legally required.
To exercise any of these rights, please contact us at [ info.madhuvanherbals@gmail.com ].
10. Children’s Privacy
Madhuvan Herbals does not knowingly collect personal information from children under the age of 18 without parental consent. If we become aware that we have collected data from a child without such consent, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and we will notify users of any significant changes by updating the “Effective Date” or through email notifications.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
- Email: [info.madhuvanherbals@gmail.com]
- Address: [V.P. Wahidpura,Jhunjhunu,Rajasthan-333704]
- Phone Number: [+91 90-57-33-55-77]
