RETURN OR EXCHANGE POLICY

At Madhuvan Herbals , we take pride in the quality of our products and strive to ensure you are satisfied with your purchase. However, due to the nature of our products and the logistics involved in shipping, we have a No Return Policy. This policy is designed to protect both our customers and our business.


1. No Return Policy

As stated, our products cannot be returned for the following reasons:

1.1 Quality Assurance
All products are thoroughly inspected before shipping to ensure they meet our quality standards. Once a product has been shipped, it is considered final sale.

1.2 High Transportation Costs 
Since We are Already Offering Free Shipping All Over India even with high costs of shipments

Due to the involvement of third-party shipping services, the transportation costs for returns can be prohibitively high. This includes not only the return shipping fees but also additional costs associated with handling returned items.

1.3 Hygiene and Safety
Given that our products may be consumables or personal care items, returning these products can pose hygiene and safety risks. We prioritize the health and safety of our customers, which is why we cannot accept returns.


2. Exceptions to the Policy

While our general policy is no returns, we recognize that there may be exceptions in specific situations:

2.1 Defective or Damaged Products
If you receive a product that is defective or damaged upon arrival, please contact our customer service within 24 Hours of receiving the product. We may offer a replacement or refund at our discretion, depending on the circumstances. Please include photographic evidence of the damage when contacting us.

2.2 Incorrect Items Shipped
In the rare case that you receive the wrong item, please notify us within 48 Hours . We will arrange for the correct item to be shipped and handle the return of the incorrect item at no additional cost to you.


3. Customer Responsibilities

It is important for customers to:

  • Review Product Descriptions: Please ensure you read all product descriptions and specifications carefully before making a purchase to avoid any misunderstandings.
  • Contact Us Promptly: If you experience any issues with your order, contact our customer support team immediately at [Your Email Address]. We are here to assist you and resolve any problems to the best of our ability.

4. Contact Us

If you have any questions or concerns regarding this Return Policy, please reach out to us:

  • Email :  info.madhuvanherbals@gmail.com
  • Address : V.P. Wahidpura , Jhunjhunu , Rajasthan-333704
  • Phone Number : +91 90-57-33-55-77

5. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our practices.

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